Frequently asked questions
How does the test work?
Order your kit, activate it with the code in your confirmation email, collect 5–10 strands of fur, mail it to the lab and receive your PDF report within 3–5 days of the lab receiving it.
Is it painful for my pet?
No. There's no blood, saliva or needles — just a few strands of hair or fur, collected at home.
Does it work for cats, puppies and kittens?
Yes. The same kit works for dogs and cats of any age.
How many items are tested?
400+ food ingredients and environmental items, plus nutrition and metals & minerals. See the full list on our Items We Test page.
How fast will I get results?
We'll text and email you when your sample arrives, then email your results within 3–5 days.
Is this an allergy test?
No. This is a sensitivity / intolerance screening, not an immune-system (IgE) allergy test, and it does not diagnose disease. Learn more on our Sensitivity vs Allergy page.
What do I do with my results?
Your report includes an elimination guide. Remove the highest-reacting items first, then reintroduce slowly. We recommend sharing results with your veterinarian before making major diet changes.
I have more than one pet — what's the best value?
Our 3-test (Buy 2 Get 1 Free) and 5-test (Buy 3 Get 2 Free) packs bring the cost down to as little as $54 per test.
Is shipping free?
Yes — your kit ships free.
Is there a guarantee?
Yes. Every order is backed by our 100% money-back guarantee.